What VOIP Phone System Features Should Small Business

The demand for the VOIP phone system is skyrocketing due to its advantages over the premise PBX system. The efficiency and flexibility of the VOIP system has gained it a lot of traction in the last decade. This internet-based call system not only simplifies the client management but it also overcomes the limitations of the private branch exchange (PBX) phone systems. With the VOIP-PBX phone system moving into the enterprise space, let’s see the must-have features of a VOIP phone system for small business and its benefits.

What are the benefits of the VOIP phone system?

●Easy to install, configure and maintain- you do not need intensive technical know-how to install the IP phone. There is no need for an expert to set the system or maintain it. Adding new users or changing the configuration of the system is quite simple and easy. 

●    Extremely cost-effective - you can realign or remove the line anytime you shift your office location.  It is hassle-free to add a new number with every new employee you hire. Also, the VOIP phone system is cost-competitive, which means you can save extra money that you would have otherwise invested in installing the right number of the traditional phone system. Thus it becomes quite cheaper to its contrary as the system ensures easy sharing of one phone system across all branches or offices nationwide.  

●    VOIP integrates with other business - the biggest advantage of VOIP system is the ease of accessing the voice mail transcriptions, customer’s record through inbound calls and placing the outbound calls through outlook. It is easy to divert the calls anywhere in the world due to cloud-hosted VoIP phone system features.

What are the must-have VOIP phone system features?

Call forwarding

This feature lets you forward your incoming calls to another telephone number. You can choose to send calls to your home phone, mobile phone or another employee or location.Flexibility and mobility are characteristics of successful, modern businesses. The ability to work from anywhere is important because customers have come to expect a consistently open line of communication.
With call-forwarding, employees can be reached whether they’re on their way to a meeting or on a business trip overseas. 

Interactive voice response

This feature will help you direct callers to a professional, automated menu. Therefore, you can ensure a polished response to the callers even after business hours. IVR features also facilitate adjusting the caller ID location for each user. This is one of the chief benefits as you can let remote callers work out of your main branch.  

Inexpensive long-distance calling

You can avoid the long-distance charges because the VoIP phone system helps you place both domestic and international calls. VoIP smoothes out all the hard work whether to reroute calls to a satellite office or to respond immediately during unforeseen events.

Customizable user templates 

When expanding your small business it becomes quite a hassle when you have to add or remove the users, or manage phone lines due to its sheer number. However, the VoIP system solves this problem. It is easy to manage the user profiles via an online web portal as it allows you to customize the user benefits. This means that you can block or allow only specific people to access international calls. Controlling the employee access will also help you secure your business dealings.
Software integration

The facility of integrating the VOIP functions with other communication tools like video conferencing, desktop chat rooms and web presentation services. You do not need to put any extra efforts in handling different communication platforms from different applications.


These are some of the main features that are offered by a VoIP Phone System for small businesses. Once installed the system becomes an incredible asset to your business especially when you have some of the employees working off-site. Your company can improve their mobile workforce with a cloud IP-Telephone. However, you must consult the best VOIP provider in Malaysia to leverage the advantages of this amazing computer-to-phone collaboration. To know more about VOIP phone system, visit Nubitel, which is also the best cloud unified communication in Asia.